Basic computer troubleshooting
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OverviewCommon errors and how to fix themBasic software troubleshootingBasic hardware troubleshootingBack to online help
Overview
The below steps are our recommended steps to try when troubleshooting any software and hardware related issue on your computer. All of these steps are a great way to begin troubleshooting and/or to try when other solutions have not resolved your issue. When trying these steps, most users will either have their issues resolved or be able to find the next best step for troubleshooting their problem.
Common errors and how to fix them
Below is a listing of links to common errors that occur on Microsoft Windows computers. Each of these pages have additional information about the errors and recommendations on how to resolve each of the issues.
Reference
Issue / Question
CH000138
How do I fix illegal operations?
CH000179
My computer is running slow what steps can I do to fix it?
CH000222
How to fix an invalid page fault.
CH000223
How to fix a fatal exception error.
CH000224
How to fix a general protection fault
CH000380
Runtime errors.
CH000396
Divide error.
CH000450
Issues relating to msgsrv32.
CH000487
Why do Windows programs stop responding?
CH000528
Regaining computer hard disk drive space.
CH000605
Windows restarts without warning.
CH000689
Computer turns off without warning.
CH000690
Windows freezes or stops responding.
CH000700
What should I do when a computer freezes?
CH000726
Not a valid win32 application.
CH000749
Missing Microsoft Windows .dll files.
Q&A
Section containing a listing of all our questions and answers.
FORUM
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Basic software troubleshooting
Reference
Issue / Question
CHGAME
Basic computer game troubleshooting.
CHIE
Basic Microsoft Internet Explorer troubleshooting.
CHSOFT
Basic computer software troubleshooting.
CHMSDOS
Basic Microsoft DOS troubleshooting.
CHWIN3X
Basic Microsoft Windows 3.x troubleshooting.
CHWIN95
Basic Microsoft Windows 95 troubleshooting.
CHWIN98
Basic Microsoft Windows 98 troubleshooting.
CHWINME
Basic Microsoft Windows ME troubleshooting.
CHWINNT
Basic Microsoft Windows NT 4.0 troubleshooting.
CHWIN2K
Basic Microsoft Windows 2000 troubleshooting.
CHWINXP
Basic Microsoft Windows XP troubleshooting.
Basic hardware troubleshooting
Reference
Issue / Question
Hard drive
Computer hard disk drive troubleshooting and information.
Keyboard
Computer keyboard troubleshooting and information.
Modem
Computer modem troubleshooting and information.
Mouse
Computer mouse troubleshooting and information.
Monitor
Computer monitor troubleshooting and information.
Video
Computer video card troubleshooting and information.
CH000277
Basic floppy disk drive troubleshooting.
CH000281
General microphone troubleshooting.
CH000443
General scanner troubleshooting.
CH000445
Basic network troubleshooting.